Last updated: 8 October 2026
All orders are dispatched from our logistics centre in Örebro, Sweden. We work with established shipping partners, including DHL, UPS and PostNord. The carrier and delivery service may vary with the destination, the order size and the shipping method you choose.
Dispatch
Orders placed by 14:00 on a working day ship the same day. Orders placed later ship on the next working day.
Delivery times
Estimated delivery times after dispatch:
- Sweden: 1–3 working days
- EU countries: 3–6 working days
- United Kingdom and Norway: 3–7 working days
- Other European destinations: 3–8 working days
- Destinations outside Europe: 4–12 working days
Delivery times are estimates and may vary because of carrier delays, customs processing, public holidays, severe weather or other circumstances outside our reasonable control.
Shipping costs
Shipping is free on retail packs over €75 (750 kr in Sweden).
Below that, the shipping cost depends on the destination, weight, size and delivery service. It is shown at checkout before you complete your purchase.
Tracking
When your order ships, we email you a tracking link. Can't find it? Check your spam folder, or email us at info@theorganiclabs.com.
Customs and import charges
Orders delivered outside the European Union may be subject to customs duties, import VAT or other charges in the destination country. Unless stated otherwise at checkout, these charges are not included in the product or shipping price and are paid by the recipient. Customs processing may also add to the delivery time.
Incorrect addresses and unclaimed parcels
Please make sure your delivery details are complete and correct. If a parcel comes back to us because of an incorrect or incomplete address, because it was not collected, or for another reason on the customer's side, we may charge the extra shipping or return costs where permitted by law.
Bulk and wholesale deliveries
Bulk, wholesale and pallet orders are delivered on the terms in your quote, including the delivery terms (Incoterms), cost and lead time.
Returns
Our products are food. For food safety reasons we do not accept returns of food products, including unopened packs.
Damaged, expired or wrong orders
If your order arrives damaged or expired, or you received the wrong product, please email us at info@theorganiclabs.com within 14 days of delivery. Include:
- your order number
- photos of the product and the packaging
Once we have checked the issue, we will send you a replacement or refund you.
Refunds
Refunds are made to the payment method you used for the order, within the time required by consumer law.
Business and wholesale orders
Bulk, wholesale, pallet and other B2B orders may have separately agreed delivery terms, claims procedures and return conditions. Where separate commercial terms have been agreed in writing, those terms apply.
Your statutory rights
This policy does not limit any mandatory rights you have under consumer law.
Contact us
For questions about shipping, returns, refunds or an existing order, please contact:
The Organic Labs Sweden AB
Organisation number: 559285-2890
VAT number: SE559285289001
Kungsbro strand 29, 112 26 Stockholm, Sweden
Email: info@theorganiclabs.com
Phone: +46 79 355 12 46