FREQUENTLY ASKED QUESTIONS
How do you pay for an order?
Once you have completed your order, you will be able to pay for in the checkout section. Payment can be made with Visa, Mastercard or Klarna. You may also wish to complete payment via Paypal which will be linked to your paypal account.
How secure is credit card and payment info?
The Organic Labs has taken reasonable measures to ensure that your personal and credit card details are safe at all times.
How to track my order?
Once your order has been dispatched you will receive an email with your tracking details. Normally we post with UPS or DHL Sweden , you can use your tracking number and log in to their website and trace the parcel.
How to change or cancel your order?
You can email our 24h customer service to assist you with cancelling your order.
Do you offer wholesale prices?
Yes we offer wholesale prices for companies , please email us on firstname.lastname@example.org
Are your products suitable for children?
All our products are suitable for children apart from Activated Charcoal . We only recommend the use of this powder for over 18 years of age.
What if you wrote the wrong shipping address?
If you have accidentally entered the wrong shipping address or need to change your details, you can login into your account if you have created one and edit your information. Otherwise, if you did not create an account with us please contact us as soon as possible via email: email@example.com with your full name, order number and details that you would like to amend. Please note that if your parcel has already been dispatched from our shipping facility the courier service might not be able to change the shipping address, therefore your parcel will be returned back to us. Once we receive your package, we will arrange for it be sent out to you again with an additional shipping fee.
I have an enquiry how do i contact you?
You can email us on firstname.lastname@example.org
Do you ship worldwide?
We certainly do! All products are available for purchase through our online store and we have a few shipping options available at checkout.